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Helix Sleep Mattress Reviews

The Helix sleep mattress is the most personalized mattress on the market. Helix Sleep will follow up with you after purchase to help you personalize it during your 100 night trial. So is it the right one for you?

 

Introduction

The new model for buying mattresses is trending towards online with the ability to sleep on the mattress for at least three months to determine if it works for you. This is good because you’re getting a really long time testing out if the mattress is perfect for you.

 

The downside is that you won’t really know if their medium firm matches your ideal of what medium firm should be.

 

That’s why Helix Sleep is unique. They assume that you’ll need some adjustments over time to match the mattress with your comfort level.

Pro’s and Con’s of the Helix Sleep Mattress

The Helix sleep mattress is only 10” in height. That means you can use normal sized sheets and won’t have to look for “deep pocket” sheets.

 

The Helix doesn’t have any built in edge support. So if you sit on the edge of the bed, you will sink in. Some people felt uncomfortable because they were side sleepers who liked sleeping close to the edge, and were concerned they’d roll right off.

 

There should be very little odor upon unboxing because they’ve worked to ensure there’s almost zero off-gassing in the foam layers.

 

This mattress really needs three days of decompressing. Many similar mattresses are at full inflation after a few hours.

Helix Sleep Mattress Features

This mattress is unique in that it’s completely customized to your preferences for firmness as well as cooling.

 

It also is an interesting blend of foam plus covered microcoils to ensure solid support.

Also, if you’re not sure what you need, you must fill out a short questionnaire before you buy. This helps you think through what’s important to you with a sleep mattress.

Key Benefits of the Helix Sleep Mattress

 

The Helix Sleep mattress uses high grade polyurethane foam and microcoils to provide a nice balance of comfort and support.

 

The pocketed microcoils provides pressure relief for your joints. You get softness with a nice bounce. If you’re used to innerspring mattresses, this will be a nice compromise if you’re wanting to move away from the classic mattress and towards a natural foam.

 

The Helix sleep mattress is very personalized. You don’t have to flip it regularly like the old inner spring mattresses.  You could rotate it regularly if you didn’t get the split option.

 

Rotating the mattress can be helpful if you and your partner are of different sizes. It gives the foam some recovery time.  

Why is this mattress different?

The Helix sleep mattress is great at motion isolation because of it’s mix of microcoils and foam. It’s created after you’ve filled out a few questions to determine your preferences on firmness, body shape, and how cool you tend to sleep.

 

Other mattresses tend to be more one size fits most. The Helix is one mattress for one person.

What kind of sleeper does this product suit?

Since Helix offers 10 levels of firmness with 10 being the firmest and 1 being the softest, it can suit everyone.

 

FeatureDescription
Sleeper typeExcellent for side, back and stomach sleepers because it’s personalized
Sleeper ageAges 5 to adult
Sleeper needsThis mattress is good for people with hip, neck, back and knee problems as well as anyone who likes to sleep on this type of mattress.
SizesTwin, Twin XL, double (full), queen, king, California king

 

How versatile is this mattress?

Extremely. You can get a split mattress if you and your partner prefer different firmness levels. If you’re a larger person, you can request more firmness to provide you with good support that lasts a long time.

 

You can also get a “blended” mattress. That means Helix takes into account the needs of both sleepers. They don’t average the needs but rather evaluates the higher priority needs of each sleeper.

 

The split mattress is where they have two separate sides designed for the comfort of each person. This is only available on Queen, King and California King sizes. This is great if you and your partner are very different in size or sleeping needs.

 

They support up to 500 pounds of combined weight and up to 350 pounds for individual sleepers. The weight limit was determined by testing conducted by Helix.

 

What materials are inside the mattress for better health?

All the foams in the Helix Sleep mattress have environmental certifications ensuring they are safe and non-toxic. And every foam layer is CertiPUR certified. (not sure if that’s true)

 

CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

 

Why is mattress construction so important?

I prefer to recommend mattresses that are good for you as well as the environment. The Helix is good for you because it’s personalized to your comfort level.  And the Helix is good for the environment. The company is committed to reducing off-gassing to be near zero.

 

Off-gassing is when a new item releases volatile organic compounds (VOCs) and other chemicals.  Some memory foam mattresses have an unpleasant odor caused by VOCs and it can last up to four weeks.

 

Plus, the company has done a lot of research and development to find the right levels of comfort and support in their four layer sleeping mattress.

 

LayerThicknessLayer nameDescriptionBenefit
Covern/aCover100% Polyester blends with zipperKeep clean with a soft touch. Side panels provide a sturdy feel as well as durability
Top2 inchesComfort layerHelix Dynamic FoamProvides cooling, responsiveness and bounce
Middle2.4 inchesPocketed MicrocoilsMicrocoil layerProvides bounce, softness and pressure relief
Comfort Foam2 inchesSupport foamTransitional poly foam layerProvides deep compression support as well as comfort
Bottom4 inchesSupport layerSupport poly foamHigh-grade polyfoam providing a strong foundation.
Total Thickness10 inches

Table 1 The mattress construction – Helix

 

You could remove the cover to clean it, but Helix doesn’t recommend it. They suggest using a mattress protector instead. They do not recommend machine washing or drying the cover nor bleaching nor dry cleaning.

 

You could spot clean as needed with gentle soap and cold water. And make sure you let it dry completely before putting on new sheets.

 

They offer a mattress protector for sale which you can wash with cold water and normal detergent. They don’t recommend bleach. And you can tumble dry the protector on low heat.

How does this mattress provide better comfort?

When you purchase, you fill out a short online questionnaire to determine the best mattress for you. Then Helix builds the mattress from scratch when you order. They don’t customize already existing mattresses with a firmer or softer layer.

 

They want to know about your sleeping positions, cooling needs, any medical conditions, sleeping conditions and a few other questions to assist Helix in understanding your needs.

 

The mattress isn’t memory foam or latex. They created their own Helix Dynamic Foam so it wouldn’t be too hot and wouldn’t trigger allergies.

 

All the materials are CertiPUR-US certified. It doesn’t contain any harmful chemicals, heavy metals, or high impact of air quality. So you will sleep better knowing you’re not breathing in the bad stuff.

Can you try before you buy?

Yes! Helix Sleep offers a post-purchase, risk-free 100-night trial.  You receive a full refund if you choose not to keep it. That refund includes shipping, and someone will come to your home to pick up the mattress.

 

The returned mattress is either recycled through a specialized company or donated to a local charity.

 

Helix does request that you try it out for at least thirty days before deciding. They will also follow up with you after you receive it to ensure it’s working out.

Warranty

Helix provides a ten-year warranty covering actual defects. They consider an indentation of more than 1 inch to be a defect.

 

One thing to keep in mind is that you must be able to provide the original proof of purchase to make a claim against the warranty.

 

And you must cover the cost of shipping associated with repairing or replacing a mattress or mattress cover. If the mattress was defective, Helix will reimburse you for up to $100.  Then they have 90 days to send the repaired or replacement mattress back to you.

Do they remove your old mattress?

No, they do not offer that.

Why does this mattress represent value for money?

You get a very personalized mattress without spending a fortune. Plus, if you and your partner like different levels of firmness, you can personalize that.

 

Helix manufactures a mattress only after they’ve received an order. And they ship from their warehouse to your door. This cuts down on inventory and storage costs. They pass the savings along to you.

Can You Trust Helix?

 

All the components and materials are 100% made in the USA. They began selling in August 2015. They don’t have a BBB rating and aren’t even listed on the BBB website.

 

Google Trusted score of 4.7 out of 5 stars with 1000+ reviews.

 

I do have some concerns since they are new to the scene and some of the reviews felt that the mattress didn’t feel like it was going to last long, especially if you got a softer configuration.

They do have a showroom in New York City and a network of manufacturing facilities. And they’re committed to being made in America. So time will tell. They have sold a lot of sleep mattresses and there are a lot of positive reviews.

What Is the Unboxing Experience Like?

The mattress arrives in a sturdy cardboard box. The mattress is rolled up and covered in protective plastic. All of the packaging is recyclable.

 

You will need to be careful cutting off the final plastic that covers the mattress. And if the mattress is one of the larger sizes, you will need some help because it’s heavy and bulky. There are no straps along the side to help you maneuver it.

 

Video on unboxing and she talks about how this is their 2nd one & how they had to return the first because hubby didn’t like how firm it was.  https://youtu.be/jGTr2bT2bno

What Else Can You Buy Besides the Sleep Mattress?

Helix also sells a foundation and a mattress protector. The foundation is also covered by the 100 Night Sleep Trial.

 

If you buy the foundation, it is produced and shipped from Tennessee. There are a few manufacturing facilities across the United States for the sleep mattress. So they may arrive at different times.

 

The mattress protector ships from Illinois and also may arrive at a different time. The mattress protector is not returnable if opened. If it’s unopened, you can return it within 30 days.

Frequently Asked Questions About the Helix Sleep Mattress

Are they fire retardant chemical free?

Yes. The Helix mattress meets all of the safety regulations set forth by the US Federal Government.  Helix uses a silica sock underneath the cover that will smother any flame that may start.

 

Does the Helix sleep mattress smell?

No. The company worked to get the off-gassing down to almost nothing. Less than 5% of people have any difficulty with the smell after a few hours.

 

What is the Helix return experience like?

Helix describes the process on their frequently asked questions (FAQ) page. They have you email their support team, and put in a request to return. You can also telephone them. They may have you try out a few things before returning.

 

The majority of reviews all felt that the support people were very professional and helpful, and that the return process was easy.

Can I place it on my old box spring?

They recommend using a flat and stable foundation or bed frame. In face, their foundation is similar to a box frame.  However, they do recommend using a plywood layer between your new mattress and your old box spring. This allows the mattress to wear more evenly.

What is the best platform for the Helix Sleep mattress?

The best foundation is a flat one. If you’re going to use your box spring, they recommend putting some plywood on top to provide a flatter surface.

 

If you want an adjustable foundation, the mattress will work. However, if you want both sides to move independently, you’ll need to buy two twin mattresses instead.

Do they have mattresses for my RV?

No, they only have standard North American sizes.

Should I use a mattress protector?

Yes. You should use a protector to prevent stains.

Should I use a mattress pad?

Helix doesn’t recommend it as they’ve already designed the mattress for maximum comfort already.

 

Is there edge support?

No, there isn’t any built in edge support. If you sit on the edge of the bed, be prepared to sink down a bit.

 

Final Words

What I really liked about the Helix was the personalization. You will get a mattress that is the exact firmness, support, and coolness that you like. And they have options for if you share the bed with someone who likes things a bit different than you do.

 

Helix is a new player to the market. They have a showroom in New York City if you’re close. Then you can check it out. They’ve established a great customer support team.

 

And you can try it out for 100 days risk-free. So if you like the idea of being able to customize your mattress, and you like the idea of pocketed coils for support, then you should try Helix.

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